Hotel Nassereinerhof

This hotel has the potential to be perfect: Amazing location, well designed rooms, very good kitchen, great spa. Unfortunately some policy choices by hotel management make this a lost opportunity: 1) The non Buffet dinners have tiny portion sizes, and when asked the staff for more, they try to charge you 15euros extra. We would usually leave hungry and just eat some snacks in the room. 2) They charge you for the tap water during dinner. Not much, but it just feels wrong. 3) The available wines at dinner start at 40 euros per liter. I would have been fine paying 10euros per liter for a "house wine" that you buy at the grocery store for 3euros per liter. So instead of you making 7euros per night extra on us, we just bought 3euro wine and had it in our room after dinner. 4) There is no kettle in the room. In cold weather people like to have some tea during the late hours of the night, and I assume this is in a move to get people to pay for hot drinks. Which would even work, if it was available 24/7. I brought a travel kettle and did it anyway. 5) The Towels feel old and rough, as if they have not been replaced in a while. This holds true to all the towels including those at the spa, yet somehow our robes were super soft, so I am assuming this is not a laundry issue but rather simply very old towels. 6) The coffee machine in the morning has sub-par coffee, in order to get you to pay extra for an espresso. Yet another move to squeeze the guests for more money. A Bean to cup machine is not expensive to own or maintain, and I have seen it in many other hotels. 7) lack of solutions to hang your ski clothes to dry in the room. The majority of the staff (with one notable exception) were super nice and helpful and made me feel super welcome. The one notable exception though... made me feel less welcome. Look, this hotel has the potential to be perfect, here is how: 1) stop nickel and diming the guests. Make it buffet every morning and every evening, with included options that are enough (cheap house wine, water, etc) 2) get new towels for the spa. 3) drop table service entirely and cut wait staff, have one bartender who pours the really expensive drinks to cover edge cases. 4) get a proper bean to cup coffee machine for mornings, its 350euros on amazon.de 5) put a kettle in the room. nobody is going to pay 5euros for a cup of tea anyway. 6) get a cheap foldable hanger in the bathroom, it costs 15euros on amazon.de You might say we are nitpicking, but note I gave this hotel 4/5 if they would have done all I wrote, they would have been a 5/5 The differences between good and great are in the details. But I have faith that hotel management might read this and make the necessary changes.

Very friendly stuff going above and beyond to make your vaccination wonderful!! Thank you !!

Excellent stay. Quiet hotel at the far end of St Anton, so probably not for you if you want to party hard. The hotel is 2 minutes walk from the Nassereiner lift up the mountain, for superb skiing. Rooms are clean, very comfortable, although a little too warm for us,and no way to control the temperature other than opening the windows. The food all week was superb - we had 4 courses every night, and all delicious. Buffets 3 x in the week were exceptional, with huge choice. My only complaint, and this is no doubt because I am English, is there is no complimentary tea with the cake/afternoon snack on returning to the hotel after a hard day's skiing, which is when I REALLY wanted a cup of tea. This wouldn't take much to provide. An excellent stay thank you

What a great place. The staff, rooms, food, was wonderful. Would go back again tomorrow. Breakfast, FANTASTIC!, we all looked forward to afternoon snack, dinner was again, a wonderful experience. Anytime I have to charge my room for extras, I'm a little concerned. What a great deal here. Close to lifts, busses, restaurant's, stores, grocery store, everything. Warm boots in the morning was a great plus! Vladimir was the BEST!!

This is our second time staying at the hotel . We initially booked four rooms but one had to be cancelled. The hotel was reasonable about it. The Spa is modern and clean. The food and service, especially from Renata was superb. The hotel is about 50M from the ski lift. So good location. I would recommend half board stay as the evening meal is pretty decent.

Overall a very disappointing stay and certainly not worth what they are charging people. My complaints as follows: 1. The room (111): Overall the room was very underwhelming, looked extremely dated and scruffy. The main concerns I have with the room though are: a) I had booked a family room which was a king sized bed plus fold out if required. I was presented with two single beds pushed together, two single duvets. I asked the hotel if this was right and they say yes. b) I asked the hotel for a bigger duvet i.e. one that should go on a king sized bed and got given an extra blanket for a single bed. Would they give two singles to a couple sharing? c) Bedding / pillow quality, the pillows were a mis-match and not comfy at all, see picture attached d) The dressing gowns on arrival, one was broken due to no hooks for the loops and the other had dirty marks all over it! e) When anyone in the hotel took a shower it would make loud running water sounds through my room, this was at all hours and usually started around 6am! Needless to say this woke me up every day. See video attached f) Sound from bar below. I didn’t realise I would be staying in a hotel with a bar that played live music every night until 11pm, I could literally hear every sound, word and song! 2. Breakfast: Overall really disappointing, two main reasons: a) Missing items: I didn’t like the cooked breakfast so had the same cereal and croissants each morning. Two mornings they “forgot” to cook the croissants and asked me to wait 25 mins and one morning they “forgot” to put the cereal jugs out, I reminded them and off they went to get them from a cupboard b) Rude staff: I got told off on day 1 for sitting at an area they were cleaning, although one of their staff put me there! This happened to a large group the next day, the staff were just rude throughout. 3. Safety of ski walk: To get to the ski room you need to walk down the side of the building and then down some stairs, neither of which are lit, the stairs had lights but didn’t work. I got back 6pm once and couldn’t see a thing walking down there in the ice, lethal! 4. The Bar below: a) The prices changes depending on who served you. I ordered the same drink three times and got served by the three staff (two guys and one girl), all three times different prices b) Linked to the prices, you never get a receipt. Only place in St Anton like this. Nothing goes through the till either, I wonder why….. c) Staff not interested in talking to you. The girl was nice and fairly chatty. The two guys were just rude and not interested. Guy with the baseball cap and moustache was the worst. More interested in chatting to the locals. 5. Transfer from hotel to Zurich: A total shambles from start to finish for a number of reasons a) I receive a call 1:34pm on Friday 20/01 from a taxi company (Flow Taxi) saying they will pick me up 30 mins earlier on Saturday due to traffic. My transfer from you states its Alps2Alps taking me back so very co